Check the payment instructions before a deposit
Use the payment method and recipient details shown in the current deposit flow. Do not reuse old QR codes or payment details unless the current page confirms that they are still valid. Check the amount and recipient before approving a transfer.
Keep a clean record
Save the success screen or transaction reference until the deposit is correctly reflected. Avoid sharing a screenshot that exposes unrelated balances, account numbers or personal messages.
Handle UTR and transaction references carefully
If the platform asks for a UTR or reference number, copy it from the successful transaction record and enter it exactly. A UTR can help identify a transfer, but it should not be treated as permission for someone to access your bank account.
When a deposit is delayed
Check that the transfer actually succeeded, verify the submitted amount and reference, then use the configured support channel. Do not make repeated deposits simply because the first one is pending.
Verify withdrawal details before submitting
Confirm the account-holder name, bank number, IFSC, UPI ID or other destination details. A typo can cause a failed or misdirected payment. Review any processing status in withdrawal history before creating duplicate requests.
Avoid “release fee” scams
Be cautious if an unknown person asks for a separate payment to release a withdrawal. Use only the payment and support flows shown through trusted DmFirst links.
Double-check USDT network and wallet address
Crypto transfers can be irreversible. Make sure the selected network matches the receiving wallet, verify the full address and use a small test transfer where appropriate before sending a larger amount.